Information Communication Technology at ESL

With respect to supporting its services and activities and using information communication technology ESL has been using various systems as they were received and overhauled from former separately functioning companies and creating new systems of its own using its internal capacity and resources.  

These systems could be categorized in three types

  1. 1.The two systems that the shipping sector has been using procured from abroad and that were off the shelves.
  2. 2. Major systems that were built by internal capacity to support works of freight forwarding and port and terminal sectors.
  3. 3. Minor systems that helped various activities as well as website and internal information portals that help transmit messages for enterprise customers and employees.

These systems help convey enterprise data and information from into pull of seaport destination, and support the head office and branches major activities as well as day to day operational and related activities as administrative, finance, human resource, procurement and property administration. Moreover they are systems that help convey messages for customers.

However, from the point of view of the technological standard of the modern period and the integrated modern information technology that the logistics services demand, a study is made to realize a modern ICT system that enables the company to be competitive and effective worldwide. Studying best ICT strategies and business requirements and looking the ways of implementing customer focused information technology system to upgrade the enterprise to modern standard, the ICT strategy and requirement defining study, that is, in a way, to serve all sectors is completed.

Identifying the existing problems, showing the business requirements, the study has formulated the ICT strategy and its goals of the enterprise that points towards its end point.

1. Building Integrated Business Operation System

Minimizing operational costs, providing one-stop-shopping services of all the enterprise sectors, that is, shipping; dry port and terminal, freight forwarding sectors services and building up systems that effectively enable the flow of information between service rendering offices and that help share operational information.

2. Establishing Central Information Management System

Establishing digital systems center that is a common ground for the enterprise developing such systems as finance, human resource, procurement, property, audit management digital systems and making them serve all the enterprise offices.

3. Establishing Customers Service System

The enterprise needs to have its own customer relationship management system in order to make its services customer focused, effective and efficient. Hence here is established customers relationship management system.

4. Establishing Data Analysis and Decision Support /Real time/ System

Analyzing and generalizing information gathered from all systems building timely, correct information that enable a knowledge based decision.

5. Building Infrastructure Helping Support System Operation Comprehensively

Establishing ICT infrastructure to the standard and safety quality that the system operation requires.  

To meet the above goals, activities are commenced to modernize the enterprise with ICT technology. Along goals set in the strategy, in order to fulfill the goals identified and prioritized, Enterprise Resource Planning /ERP/ project is adapted and making contractual agreement with famous companies in the ICT sector and having best ERP modules and data software. The enterprise has entered in to the implementation phase of selected finance, human resource, procurement, property administration, order /audit/ management and warehouse management Oracle ERP-cloud Application modules. Various activities are completed and the systems are made to start functioning.

At this time, to develop modules that are already in system, ERP project works are being done and the implementation of other systems that help to meet the other goals are planned for the next implementation phase.